For nearly five years, Sergio has embodied dedication and craftsmanship within our property. With thirty years of experience in prestigious Relais et Châteaux establishments in Switzerland and Val d'Isère, he has forged his expertise in exceptional venues. Following a notable tenure at the Saint James, he chose to join the Inwood Hotels adventure by integrating the Elysia in December 2021.
What drives him on a daily basis is human connection. As head luggage handler, valet, and doorman, he is the very first face our guests discover. Sergio invests himself fully in welcoming guests and personalizing each arrival. Beyond the exacting standards of his profession, what truly matters to him is the recognition of his guests. It is this sincere satisfaction that gives complete meaning to his daily commitment.
Today, backed by the complete trust of management, he enjoys great freedom to fully express his expertise. As a true master of the house, he knows every facet of hospitality. His observant and inquisitive eye allows him to decipher the expectations of travelers and anticipate their needs even before they are formulated.
He welcomes guests, escorts them to their rooms, and transforms into a true advisor. Thanks to his invaluable address book, he recommends dining tables perfectly suited to each individual's desires. His choices are always spot-on, and he even manages to secure reservations in the most sought-after locations.
To young talents entering the profession, his primary advice is simple: deeply love the art of hospitality. He reminds us that a successful career rests above all on essential principles: an immaculate presentation, natural politeness, and a genuine sense of attentiveness. Always modest and deeply attached to the reality of his hotel, he thrives fully in his current roles. While he would like, in the future, to discover the Inwood properties in the south-east of France, he remains today one of the benevolent pillars of the Elysia, bringing each day that extra touch of soul that makes our guests' experience so exceptional.